Frequently Asked Questions|International Shipping

It's easy! Please click here to use our simple online registration.

• Register over the phone (in Trinidad) by calling our office
  at 1 (868) 652-IERE (4373).
• Or, call our Trinidad office to make an appointment and one of our friendly agents will come to your home or office to assist you with completing your registration.
• Or, become a Member by completing the registration form on our brochure and mailing it or dropping it in to one of our local IERE Express offices.

IERE Express accepts PayPal online, all major Visa and MasterCard credit cards, Company cheque and Linx Debit bank cards online and at our IERE Express offices in Trinidad. We accept cash (USD$ or TTD$) as well, but ONLY at our Trinidad offices.

• IERE Express Miami: Monday through Friday 10:00 a.m. to 6:00 p.m. EST
  (excluding U.S. public holidays).
• IERE Express Trinidad: Monday through Friday 8:00 a.m. to 4:00 p.m.
  (excluding T&T public holidays).
• Extended hours during the month of December for the holiday season.

Courier companies ensure that when items are shipped from the US to T & T:

• Members can save money by having their items repackaged into a smaller box to save on shipping charges
• We check your original delivery to ensure secure packaging: packages shipped directly from the US to TT may be damaged somewhere along the package processing and shipping chain.

We suggest that you work out the cost of shipping, handling, TT customs & excise duties, as well as delivery fees as a whole, before you order and request direct shipping from the online shop to Trinidad. Although, it may be more convenient to shop and ship directly online, customers have reported to us that shipping co$ts may be higher than using a courier account. Also, some have paid additional fees that they never anticipated upon delivery.

A variety of items can be shipped through IERE Express, including (but not limited to):

• small appliances (toasters, blenders, etc)
• books
• cameras
• clothing (except camouflage clothing)
• cell phones
• computers and computer equipment/accessories
• DVDs and CDs
• electronics
• electrical items
• household supplies
• laptops, tablets or computer games
• televisions
• and much, much more

Trinidad & Tobago Customs & Excise has restricted certain items from being shipped via air freight. Please click here for a list of Prohibited Items.

We would recommend the purchase of additional shipping insurance for fragile items, including but not limited to items such as:

• televisions
• computers and computer accessories
• electronics
• cell phones
• laptops, tablets and computer games glass
  and other breakable items

Yes, we would be happy to help! IERE Express offers Your Own Personal Shopping Concierge Service to assist you with finding and purchasing items online or in person. We will make purchases online or pick up in person on your behalf. We charge a 10% service fee (payable in advance) on the cost of the items purchased online and a 10% service fee plus a 5% fuel surcharge (both payable in advance) on the cost of items purchased in person (in person shopping is limited to the Miami-Dade and Broward counties in South Florida). We will make purchases online or pick up in person on your behalf. There is a 10% service charge (payable in advance) on the cost of the items purchased. We accept major credit cards (Visa and MasterCard), PayPal online, Company cheque or Linx debit cards. Please contact us for more information.

Yes, we are here to help you! IERE Express' Personal Shopping Concierge Service can assist you with sourcing and making online purchases. We charge a 10% service fee (payable in advance) on the cost of the items purchased online. We accept major credit cards (Visa and MasterCard), PayPal online, Company cheque or Linx debit card. Please contact us for more information.

As part of our Personal Shopping Concierge Service, you can contact our Trinidad office and we will be pleased to purchase your items on your behalf using our IERE Express credit card. We charge a 10% service fee (payable in advance) on the cost of the items purchased online and a 10% service fee plus a 5% fuel surcharge (both payable in advance) on the cost of items purchased in person (in person shopping is limited to the Miami-Dade and Broward counties in South Florida).

IERE Express does not limit the weight or size of an item to be shipped. Basically, if it can fit on a plane and if it is legal, then, it can be shipped. Please call us for assistance with oversized, unusually large or heavy cargo to discuss individual requirements regarding repackaging and special shipping permit requirements.

Yes, IERE Express can save you on freight charges by repackaging your items in a smaller box or padded envelope. If, we can save our Members on the co$t of five (5) or more pounds of freight per package, we will do so at our discretion. This service is optional to our Members and provided for a minimal repackaging fee (see our Rates/Fees page). Members will be charged for this service upon delivery of their packages in Trinidad.

No, IERE Express cannot combine your separate packages into one large box because your items will probably arrive at our Miami warehouse at different times. We ship your packages from our Miami warehouse at the next available shipping time, so they can arrive promptly.

Yes! Don't pay those extra baggage fees... Drop your purchases off at our IERE Express Miami, Florida office location and we will ship them to T&T for you! Also, as an IERE Express Member, you can drop off packages at our IERE Express Miami warehouse for shipping directly to you in T&T. In addition, you can authorize a relative or acquaintance to drop off packages at our IERE Express Miami warehouse on your behalf for shipping directly to you in T&T.
Note: The person delivering the package must certify that the shipping information (declared value of items) for the package is accurate. IERE Express will not be responsible for errors such as an incorrect declaration of goods or incorrect addressing.
Note: If you authorize a relative or acquaintance to drop off packages at our IERE Express Miami warehouse on your behalf, you must give us a minimum of two (2) days prior notice to avoid delays in package service delivery to you in Trinidad.

Yes, an IERE Express agent in Miami will be available to sign for incoming packages upon their receipt, during our regular business hours.
Note: Our IERE Express Miami, Florida office will not accept opened or damaged packages from major US carriers for shipping to T&T. In this case, we will notify you if your package arrives in this condition to discuss further action.

No, at this time, our IERE Express Miami agents are not authorized to accept C.O.D. shipments on your behalf, upon delivery to our Miami warehouse.

Please use our shipping fee estimator, to work out your estimated shipping cost with IERE Express Couriers Ltd.

Yes, you can click here to track your packages from our IERE Express Miami warehouse to delivery in Trinidad. Additionally, we will send you email updates throughout the various stages in the shipping process, so you can monitor your package's shipping process:

• When your package arrives at our Miami warehouse (the email alert may also inform you if you need to provide an Evidence of Value (EOV) for your item)
• When your package has been shipped to Trinidad
• When your package arrives in Trinidad and is scheduled for delivery/pick up in person

If you choose to use our IERE Express delivery services, your packages will be delivered to you within three (3) business days after their arrival at Piarco International Airport in Trinidad.

You can also choose to pick up your package at one of our local TT IERE Express offices within two weeks after your first notification. There is no delivery service on Saturdays, Sundays or public holidays. IERE Express is not responsible for delivery delays, as a result of unforeseen circumstances, which may include, but are not limited to acts of nature, etc.

Yes! If you prefer, you are welcome to pick up your packages at one of our IERE Express Trinidad locations within two weeks after your first notification. There is no delivery service on Saturdays, Sundays or public holidays. IERE Express is not responsible for delivery delays, as a result of unforeseen circumstances, which may include, but are not limited to acts of nature, etc.

An original invoice must accompany ALL packages we receive at our IERE Express Miami office in order to be included with ALL packages being shipped to T & T for compliance with the new Trinidad and Tobago Customs and Excise mandates (effective March 31st, 2012). Proper invoicing will allow packages to be cleared quickly through TT Customs, while improper paperwork could result in a delay to package delivery to you in T&T. Also, in the unlikely event that you may need to file an insurance claim for a lost or damaged package, you will need to provide us with the original invoice listing the declared value of the items that were insured and shipped to T&T.

• An invoice creation/processing fee will be charged to the Member if no original invoice is included in a Member's package when it is received by our Miami, Florida warehouse for shipment to Trinidad (see our Rates/Fees page).
• Note: If you choose to have packages dropped off in person to our IERE Express Miami office, the authorized person dropping off your package must certify that the shipping documentation (declared value of items) is accurate. IERE Express will not be responsible for errors such as, incorrect addresses or inaccurate shipping documentation (declared value of items) for any packages.

Please click here for access to IERE Express Support information.

Your IERE Express invoice will consist of your freight charges, any applicable TT Customs duties and/or VAT, our handling fee and any appropriate TT processing fee per package. These fees are subject to change with proper notification to our members.

Yes! With IERE Express, you get your own personal U. S. shipping address for receiving personal mail and subscriptions to magazines.
Member Benefit — Receive 1 pound of personal mail, per week, for FREE!
IERE Express will collect your magazines and personal mail at our Miami, Florida location. We will ship this mail to you in Trinidad once per week: you will be charged for the total mail weight less 1 pound (example: If, a member accumulates 4 pounds of personal mail and magazines . . . then, Member will be charged for 3 pounds of weight).

Yes, IERE Express will store packages on your behalf, and at your request, for a period of up to fourteen (14) days. Any package that remains unclaimed beyond fourteen (14) days will be charged a storage fee. Please visit our Rates/Fees page for more information. Note: After thirty (30) days from receipt, any unclaimed packages will be discarded.

As an up and coming company, we at IERE Express are always reevaluating and expanding our services to improve our domestic courier services in and around Trinidad. Please call our IERE Express Trinidad office at 1(868) 652-IERE (4373) for the most current information.